Refund policy

At Button Shop, we offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.

Eligibility Requirements

To receive a refund, your return must meet the following conditions:

  • Original Packaging: Items must be returned in their original packaging. We cannot accept returns if the original packaging is missing.

  • No Missing Buttons: All buttons from the original order must be present. We do not accept partial returns.

  • Condition: Items must be unused, unworn, and in the same condition as when you received them.

How to Process Your Return

  1. Request: Email us at RMA@buttonshop.com to start the process.

  2. Shipping: Return shipping is the responsibility of the customer. We recommend using a trackable shipping service to ensure the package reaches us.

  3. Address: Once your request is approved, we will provide the specific return address. Items sent back without a prior request will not be accepted.

Damages and Issues

Please inspect your order as soon as it arrives. If you find the items are defective, damaged, or if you received the wrong order, contact us immediately at support@buttonshop.com so we can make it right.

Non-Returnable Items

We cannot accept returns on:

  • Custom products (such as special orders or personalized items).

  • Sale items or gift cards.

Refunds

Once we receive and inspect your return for the original packaging and a full button count, we will notify you regarding your refund.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. If you have not received your refund after 15 business days, please contact us at RMA@buttonshop.com.